Ask the Library: Remote Access

Here's a few of the more common reasons:

1. Try using the link on the login page that says We are transitioning to Emerson's Single Sign-On login system. Please try this method first. If you use the username/password on that first login page instead, the system does not realize that firstname_lastname@emerson.edu and firstname_lastname are the same user ID. Do not include @emerson.edu in your username when you use the old system.
2. You are an alumni. Unfortunately, our subscription licenses will not allow alumni access from off-campus. 
3. Are you using a VPN (virtual private network)? You may need to turn that off first. 
   1. Emerson VPN
   2. Accessing Emerson Services From Other Countries

There are many other possible reasons. Contact elena_omalley@emerson.edu or reference@emerson.edu.